​​How to use the Help Center for filing reports

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Hey everyone,

7 Cups utilizes specific forms within our Help Desk for reporting various issues (behaviors, incidents, etc.). This is the primary method for submitting reports.

Please follow these instructions for reporting:

7 Cups Help Center   >   Submit a request

 In the Description box, please fill in these answers:
1. Your 7 Cups username:
2. The name of the listener you’re reporting:
3. The date of the incident:
4. Where did you encounter this user?
5. Reason for your report:
6. Attach any screenshots that apply to the situation you are reporting

Important Tips for Reporting:

• Provide as much detail as possible. This helps the 7 Cups team understand and address the issue effectively.

• Screenshots are incredibly helpful. They provide additional context.

• Please avoid submitting multiple reports for the same incident. This can slow down the process.

• Familiarize yourself with the Community Guidelines. This will help you understand what behaviors violate the rules. (Link to the page below!)

If you're having trouble accessing the Help Desk, please email your report to community@7cups.com

All reports generally receive a response within 72 hours. Please wait at least 72 hours before sending a follow-up.

More resource posts to check out:
1. Community Guidelines
2. “Who can I tell if something’s up?” - Reporting & Contacts
3. How to use the Help Center for submitting feedback